Hi There,
I'm Siyamthanda Amahle Buthelezi
i am into
Hi There,
i am into
Detail-oriented Data Analyst with a strong foundation in CRM management and business operations. Proficient in end-to-end data management tasks, including Salesforce extraction, routine cleaning, and reporting. Adept at translating complex datasets into clear performance metrics for stakeholders using descriptive statistics and data visualization on Power BI. Proven ability to identify system inefficiencies, implement data quality improvements, and engineer workflow automation solutions to optimize business processes in fast-paced environments.
Position: Data Analyst & CRM Intern
Phone : +27 73-020-3572
Email : siyamthanda917@gmail.com
Location : South Africa
ReactJS
JavaScript
Python
GitHub
Firebase
NodeJS
SQL
Spring Boot
Figma
CSS
Salesforce
PowerBI
PostgreSQL
Microsoft Excel
Microsoft Power Automate
Microsoft SharePoint
Visual Studio Code
R
Tableau
Google Sheets
Google Slides
Learning is a treasure that will follow it's owner EVERYWHERE.
University Of Zululand (2022-2024)
Completion certifications that validate my skills and knowledge.
A web application designed for a local restaurant that allows for users to reserve tables and view menu options seamlessly.
A biometric attendance system utilizing Machine Learning (SVM) and Python to automate secure student logging and real-time data management.
A safe, anonymous online support community where people can share their stories, struggles, and experiences with others who understand.
A web application that provides real-time statistics on COVID-19 cases worldwide.
A simple web application that allows users to search for current weather information by city name.
A simple, interactive, two player Tic-Tac-Toe game with a clean and responsive design.
A simple, interactive, two player football game.
-Delivered excellent customer service and operated POS systems.
-Managed inventory, performed IBT transfers, and supported marketing displays.
-Handled stock logistics, including heavy lifting and organization.
-Assisted with store renovation, painting, and logistics.
-Completed a job simulation where I built a web application using React as a front-end engineer at Skyscanner.
-Developed a page for picking a travel date using Skyscanner’s open-source Backpack React library.
-Customised my application and ran automated tests to ensure it rendered properly
-Completed a job simulation involving Data Management skills for Commonwealth’s Data Science Team.
-Demonstrated proficiency in creating data engineering pipelines to aggregate and extract valuable insights from datasets, optimizing data-driven decision-making.
-Acquired skills in anonymizing personal data within datasets, ensuring compliance with data privacy regulations.
-Proposed effective data analysis approaches, particularly related to social media, and demonstrated the ability to design well-structured databases for efficient information management.
-Completed a Deloitte job simulation involving data analysis and forensic technology.
-Created a data dashboard using Tableau and used Excel to classify data and draw business conclusions.
-Completed a job simulation focused on Data Analytics and Commercial Insights for the data science team.
-Developed expertise in data preparation and customer analytics, utilizing transaction datasets to extract valuable insights and deliver data-driven commercial recommendations.
-Extended analytical capabilities to identify benchmark stores for conducting uplift testing on trial store layouts, enabling evidence-based decision-making.
-Leveraged acquired data analytics and insights from previous tasks to create comprehensive reports for the Category Manager, facilitating informed strategic decisions and enhancing commercial applications.
-Salesforce Data Management: Extract and prepare donor and campaign call lists from Salesforce, ensuring timely delivery to call centre teams, reconcile returned data and conduct routine cleaning while capturing data from external sources like SMS platforms or EFTs.
-Reporting & Analysis: Generate weekly and monthly reports on data trends and agent performance using descriptive statistics to summarize key insights, support teams with custom reports and basic analysis, and perform regular health checks on the CRM to ensure data integrity.
-Process Support & Documentation: Document critical Salesforce workflows, data procedures, and call centre data flows to establish internal references and training materials for the team.
-Internal Data Use Mapping: Collaborate on mapping internal data usage by interviewing colleagues to identify gaps in reporting, co-develop a mini-guide on key reports and research best practises for reporting across Digital, Acquisition, Retention, and Philanthropy sectors.
-Testing & Improvements: Test new Salesforce features, automations, or integrations, identify bugs or inefficiencies and propose actionable enhancements to optimize system performance
-General Support: Assist Data and Retentions teams with additional ad-hoc tasks to support broader organizational goals.
-Engineered an end-to-end workflow automation system using Power Automate and SharePoint Lists to manage Salesforce and Data requests. Developed logic for role-based routing and automated notifications, delivering a cost-effective internal tooling solution currently under review alongside enterprise platforms.